Siyabonga ngokukhetha ibhizinisi lethu eliku-inthanethi le-wholesale njengomphakeli wakho omethembayo. Silwela ukukunikeza ngemikhiqizo yekhwalithi ephezulu kanye nenkonzo yamakhasimende enhle kakhulu. Nokho, siyaqonda ukuthi kungase kube nezikhathi lapho udinga ukukhansela i-oda noma ubuyisele umkhiqizo. Ukuze uqinisekise ukuzizwisa okushelelayo nokungenazinkinga, sicela ubuyekeze inqubomgomo yethu yokukhansela nokubuyisela echazwe ngezansi:
Ukukhanselwa kwe-oda:
- Ngokufaka i-oda nokufeza inqubo yokukhokha, wamukela futhi uyavuma ukuthi uliqinisekisile i-oda. Ngemva kokuba inkokhelo isicutshunguliwe, isicelo sokukhansela singase singamukelwa.
- Ukuze ukhansele i-oda lakho, sicela uxhumane nethimba lethu lokusekela amakhasimende nge-imeyili noma ngocingo, unikeze imininingwane ye-oda njengenombolo ye-oda, igama lomkhiqizo, kanye nenani eliphakeme lehora elilodwa ngemva kokukhokha.
- Uma ungazange ucubungule inkokhelo ngesikhathi samahora okusebenza, qiniseka ukuthi uxhumana nethimba lethu losekelo phakathi nehora lokuqala lehora lokuqala lokusebenza.
- Uma isicelo sakho sokukhansela sitholwa phakathi nesikhathi esinqunyiwe, singase samukele izinguquko ku-oda lakho.
- Esimeni sokukhanselwa okuphelele kwe-oda lakho, zonke izindleko okufanele ubuyiselwe kuzo zizodonswa enanini olikhokhile futhi imali yakho esele izosetshenziswa ngendlela yokukhokha efanele nesebenzayo.
Umgomo wokubuyisa:
- Samukela imbuyiselo yemikhiqizo eyonakele ngaphambi kokulethwa, amaphutha okukhiqiza, noma etholwe ngephutha.
- Ukuze uqale ukubuyisela, sicela wazise ithimba lethu lokusekela amakhasimende zingakapheli izinsuku ezintathu (3) zebhizinisi lithole i-oda. Nikeza ulwazi oluningiliziwe mayelana nenkinga, okuhlanganisa igama lomkhiqizo, inombolo ye-oda, nobufakazi obusekelayo njengezithombe uma bukhona.
- Ithimba lethu lokusekela amakhasimende lizokuqondisa ngenqubo yokubuyisela futhi likunikeze inombolo yokugunyazwa kokubuyisela (RMA) uma kudingeka.
- Sicela ubuyisele umkhiqizo esimweni sawo sangempela, ukupakishwa kwawo, futhi ufake zonke izesekeli namadokhumenti anikezwe ekuqaleni.
- Izindleko zokubuyisela emuva zizokhokhelwa yithi uma ukubuyisela kungenxa yesici sokukhiqiza noma iphutha kithi.
- Uma ukubuyisela kungabangelwa yinoma yiliphi iphutha lethu (isb, ukulimala ngesikhathi sokuthunyelwa), ukubuyiswa kwemikhiqizo akwamukelwe.
- Lapho sithola umkhiqizo obuyisiwe, sizowuhlola ukuze siqinisekise isizathu sokubuyisela. Uma sigunyazwa, sizobuyisela imali noma sinikeze okushintshile, njengokuncamela kwakho.
Ukubuyiselwa kwemali:
- Ukubuyiselwa kwemali kuzokhishwa phakathi kwezinsuku eziyisikhombisa (7) zebhizinisi ngemuva kokuthi umkhiqizo obuyisiwe wamukelwe, uhloliwe, futhi wamukelwa.
- Ngokusekelwe emvumweni yakho, singakwazi ukwengeza inani elifunekayo njengekhredithi ku-akhawunti yakho ukuze ukwazi ukuyisebenzisela ama-oda akho esikhathi esizayo.
- Uma ungafisi ukusebenzisa inani elifunekayo kuma-oda akho esikhathi esizayo futhi ufuna ukubuyiselwa imali, ukubuyiselwa kwemali kuzocutshungulwa kusetshenziswa indlela yokukhokha esebenzayo.
- Sicela uqaphele ukuthi kungase kuthathe isikhathi esingeziwe ukuze ukubuyiselwa kwemali kubonakale ku-akhawunti yakho, kuye ngebhange lakho noma umcubunguli wezinkokhelo.
Ukukhishwa:
- Imikhiqizo eyenziwe ngokwezifiso noma eqondene nawe ngokuvamile ayifaneleki ukukhanselwa noma ukubuyiselwa ngaphandle kwalapho ilimele “ngokukhethekile” noma inesici ngenxa yephutha elenziwe i-Allamex™.
- Imikhiqizo ebolayo noma esebenzisekayo eneshelufu elilinganiselwe ayifaneleki ukubuyiselwa, ngaphandle kwalapho ilimele “ngokukhethekile” noma inesici ngenxa yephutha elenziwe i-Allamex™.