Siyabonga ngokukhetha ibhizinisi lethu eliku-inthanethi le-wholesale njengomphakeli wakho omethembayo. Silwela ukukunikeza ngemikhiqizo yekhwalithi ephezulu kanye nenkonzo yamakhasimende enhle kakhulu. Nokho, siyaqonda ukuthi kungase kube nezikhathi lapho udinga ukukhansela i-oda noma ubuyisele umkhiqizo. Ukuze uqinisekise ukuzizwisa okushelelayo nokungenazinkinga, sicela ubuyekeze inqubomgomo yethu yokukhansela nokubuyisela echazwe ngezansi:

Ukukhanselwa kwe-oda:

  1. Ngokufaka i-oda nokufeza inqubo yokukhokha, wamukela futhi uyavuma ukuthi uliqinisekisile i-oda. Ngemva kokuba inkokhelo isicutshunguliwe, isicelo sokukhansela singase singamukelwa.
  2. Ukuze ukhansele i-oda lakho, sicela uxhumane nethimba lethu lokusekela amakhasimende nge-imeyili noma ngocingo, unikeze imininingwane ye-oda njengenombolo ye-oda, igama lomkhiqizo, kanye nenani eliphakeme lehora elilodwa ngemva kokukhokha.
  3. Uma ungazange ucubungule inkokhelo ngesikhathi samahora okusebenza, qiniseka ukuthi uxhumana nethimba lethu losekelo phakathi nehora lokuqala lehora lokuqala lokusebenza.
  4. Uma isicelo sakho sokukhansela sitholwa phakathi nesikhathi esinqunyiwe, singase samukele izinguquko ku-oda lakho.
  5. Esimeni sokukhanselwa okuphelele kwe-oda lakho, zonke izindleko okufanele ubuyiselwe kuzo zizodonswa enanini olikhokhile futhi imali yakho esele izosetshenziswa ngendlela yokukhokha efanele nesebenzayo.

Umgomo wokubuyisa:

  1. Samukela imbuyiselo yemikhiqizo eyonakele ngaphambi kokulethwa, amaphutha okukhiqiza, noma etholwe ngephutha.
  2. Ukuze uqale ukubuyisela, sicela wazise ithimba lethu lokusekela amakhasimende zingakapheli izinsuku ezintathu (3) zebhizinisi lithole i-oda. Nikeza ulwazi oluningiliziwe mayelana nenkinga, okuhlanganisa igama lomkhiqizo, inombolo ye-oda, nobufakazi obusekelayo njengezithombe uma bukhona.
  3. Ithimba lethu lokusekela amakhasimende lizokuqondisa ngenqubo yokubuyisela futhi likunikeze inombolo yokugunyazwa kokubuyisela (RMA) uma kudingeka.
  4. Sicela ubuyisele umkhiqizo esimweni sawo sangempela, ukupakishwa kwawo, futhi ufake zonke izesekeli namadokhumenti anikezwe ekuqaleni.
  5. Izindleko zokubuyisela emuva zizokhokhelwa yithi uma ukubuyisela kungenxa yesici sokukhiqiza noma iphutha kithi.
  6. Uma ukubuyisela kungabangelwa yinoma yiliphi iphutha lethu (isb, ukulimala ngesikhathi sokuthunyelwa), ukubuyiswa kwemikhiqizo akwamukelwe.
  7. Lapho sithola umkhiqizo obuyisiwe, sizowuhlola ukuze siqinisekise isizathu sokubuyisela. Uma sigunyazwa, sizobuyisela imali noma sinikeze okushintshile, njengokuncamela kwakho.

Ukubuyiselwa kwemali:

  1. Ukubuyiselwa kwemali kuzokhishwa phakathi kwezinsuku eziyisikhombisa (7) zebhizinisi ngemuva kokuthi umkhiqizo obuyisiwe wamukelwe, uhloliwe, futhi wamukelwa.
  2. Ngokusekelwe emvumweni yakho, singakwazi ukwengeza inani elifunekayo njengekhredithi ku-akhawunti yakho ukuze ukwazi ukuyisebenzisela ama-oda akho esikhathi esizayo.
  3. Uma ungafisi ukusebenzisa inani elifunekayo kuma-oda akho esikhathi esizayo futhi ufuna ukubuyiselwa imali, ukubuyiselwa kwemali kuzocutshungulwa kusetshenziswa indlela yokukhokha esebenzayo.
  4. Sicela uqaphele ukuthi kungase kuthathe isikhathi esingeziwe ukuze ukubuyiselwa kwemali kubonakale ku-akhawunti yakho, kuye ngebhange lakho noma umcubunguli wezinkokhelo.

Ukukhishwa:

  1. Imikhiqizo eyenziwe ngokwezifiso noma eqondene nawe ngokuvamile ayifaneleki ukukhanselwa noma ukubuyiselwa ngaphandle kwalapho ilimele “ngokukhethekile” noma inesici ngenxa yephutha elenziwe i-Allamex™.
  2. Imikhiqizo ebolayo noma esebenzisekayo eneshelufu elilinganiselwe ayifaneleki ukubuyiselwa, ngaphandle kwalapho ilimele “ngokukhethekile” noma inesici ngenxa yephutha elenziwe i-Allamex™.

Sicela ngomusa ukuthi uhlole ngokucophelela i-oda lakho ngaphambi kokuqinisekiswa futhi uhlole ngokucophelela imikhiqizo lapho ilethwa ukuze uhlonze noma yiziphi izinkinga ngokushesha. Uma unemibuzo noma udinga usizo mayelana nenqubomgomo yethu yokukhansela nokubuyisela, sicela uthinte ithimba lethu lokusekela amakhasimende, elizokujabulela ukukusiza.
Sicela uqaphele ukuthi le nqubomgomo yokukhansela nokubuyisela ingase ishintshe ngaphandle kwesaziso sangaphambili. Ukuze uthole imininingwane yakamuva, sicela ubheke iwebhusayithi yethu noma uthinte ithimba lethu lokusekela amakhasimende.
Siyabonga ukuqonda nokubambisana kwenu. Siyalazisa ibhizinisi lakho futhi sibheke ngabomvu ukukusiza futhi esikhathini esizayo.