Thank you for choosing our wholesale online business as your trusted supplier. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions when you need to cancel an order or return a product. To ensure a smooth and hassle-free experience, please review our cancellation and return policy outlined below:
- By placing an order and accomplishing the payment procedure, you accept and admit that you have confirmed the order. After the payment is processed, the cancellation request may not be accepted.
- To cancel your order, please contact our customer support team via email or phone, providing the order details such as order number, product name, and quantity maximum one hour after the payment.
- If you processed the payment not during the working hours, make sure you contact our support team within the first hour of the first working hour.
- If your cancellation request is received within the designated time frame, we might accept modifications in your order.
- In case of total cancellation of your order, all charges due the refunding will be deducted from the amount you paid and your remaining money will be via a suitable and applicable payment method.
- We accept returns for products that are damaged before delivery, manufacturing defects, or received in error.
- To initiate a return, please notify our customer support team within three (3) business days of receiving the order. Provide detailed information about the issue, including product name, order number, and supporting evidence such as photographs if applicable.
- Our customer support team will guide you through the return process and provide a return authorization number (RMA) if necessary.
- Please return the product in its original condition, packaging, and include all accessories and documentation that were initially provided.
- The return shipping costs will be covered by us if the return is due to a manufacturing defect or an error on our part.
- If the return is not due to any fault of ours (e.g., damage during shipping), return of the products s not accepted.
- Upon receiving the returned product, we will inspect it to verify the reason for the return. If approved, we will issue a refund or provide a replacement, as per your preference.
- Refunds will be issued within seven (7) business days after the returned product has been received, inspected, and approved.
- Based on your consent, we can add the due amount as a credit to your account so that you can use it for your future orders.
- If you do not wish to use the due amount for your future orders and want a refund, the refund will be processed using an applicable payment method.
- Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.
- Custom-made or personalized products are generally not eligible for cancellation or return unless they are “exclusively” damaged or defective beacuse of a mistake undertaken by Allamex™.
- Perishable or consumable products with a limited shelf life are not eligible for return, except in cases they are “exclusively” damaged or defective beacuse of a mistake undertaken by Allamex™.